Cancellation & Refund Policy

Before payment

You may leave or abandon checkout at any time before payment is completed. If no payment is confirmed, no GiftMorrow reservation is activated.

After payment

Once payment is confirmed, the personalized GiftMorrow service begins immediately. The selected moment type and exact Moment Point are locked, a unique reservation is created, and astronomical calculation and certification processing begins. For that reason, activated purchases are final and there is no standard cancellation or change-of-mind refund.

Examples that are not normally refundable

These include changing your mind, the recipient not wanting the gift, choosing a location that you confirmed before checkout, failing to open or share the private gift link, or the reserved moment not being visually observable because of clouds, buildings, terrain, or other local conditions.

Exceptions

GiftMorrow will review duplicate or erroneous charges, cases where GiftMorrow is unable to provide the purchased service, and requests where applicable law requires a refund or cancellation right. Any refund legally required will be handled according to the applicable law.

Stripe Managed Payments

Where checkout is processed through Stripe Managed Payments, Stripe/Link acts as merchant of record for the transaction and may process refunds, dispute outcomes, or other consumer remedies under its policies or applicable law. Such action may occur independently of GiftMorrow’s discretionary goodwill process.

Discretionary goodwill

In an exceptional case where no legal refund right applies, GiftMorrow may choose to offer a goodwill refund or account credit. Such relief is discretionary, may be partial or full, is not guaranteed, and does not create a precedent or entitlement for other purchases.

Contact

For a billing problem, duplicate charge, or technical failure, contact support@giftmorrow.com and include the Gift ID if available.

Non-waivable rights

Nothing in this policy limits consumer rights that cannot legally be waived or restricted in the buyer’s jurisdiction.